A confirmation of acceptance of the terms and conditions upon customers' purchases. This can be achieved through either of the following,

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"),


All Prices are subject to availability and may be withdrawn or varied without notice. The Price for a particular Product or Service is only guaranteed when it has been paid in full. Please note that Prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the Product or Service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up to date prices.

Refunds, Changes and Cancellation Fees:

We are unable to provide a refund to you unless or until we are reimbursed the funds from the relevant supplier. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges will apply where a booking is changed. Fees and extra charges will also apply when tickets or documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.

Deposit and Final Payment:

You will be required to pay the Deposit within 5 working days of executing these Terms and Conditions. Following payment of the Deposit and receipt of an executed copy of these Terms and Conditions by CTL your booking will be confirmed by CTL. Your consultant will advise you of the amount which is payable. All Deposits are non-refundable for changes of mind or cancellations. Final payment of the total Price for each Product and Service is required no later than 45 days prior to departure unless otherwise stated. The Price for some Products and Services must be paid in full at the time of booking.

Payments by bank transfer:

Please note that a bank transfer takes up to 2 business days to process. If you are paying by this method you will need to make the payment at least 2 business days prior to the actual due date. You must notify your consultant of your payment once it has been made.


We act as a broker only. We sell various travel related products and services on behalf of numerous transports, accommodation and other service providers, such as activities companies, car rental companies, coach, rail and cruise line operators. We will provide you with certain information and advice regarding the Products and Services but you are solely responsible for deciding which Products and Services you will purchase. We take no responsibility or liability for your decision to purchase particular Products and Services. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these Products and Services nor do we make or give any warranty or representation regarding their standard. All bookings are made on your behalf subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not us. If for any reason, any travel service provider is unable to provide the Products and Services for which you have contracted your remedy lies against the provider and not with us.


We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.

Special Requirements:

Please liaise with your consultant regarding any special requirements you may have for your travel arrangements.

Passports & Visas:

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.
    Travel Documents:

    Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a provider of Products or Services. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.

    Monies Not Held On Trust:

    All monies paid by you to us will be the property of CTL and will be a debt due and payable to the travel service provider once the Products and Services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

    Governing Law:

    If any dispute arises in relation to the agreement between you and us, the laws of New Zealand will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand, and waive any right that you may have to object to an action being brought in those courts.
    If you have any questions about our T&C's or if you would like to make an inquiry then please send us a message below.
    Cloud Travel | | 8 Rotherham Street, Christchurch | +64 (03) 348 6688

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